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Delivery and Shipping

Packaging

Through years of experience in packaging elaborate Venetian masks with delicate features, we now pride ourselves on being able to ship items around the world for them to arrive in perfect condition.  Should the unthinkable happen and the goods arrive damaged or broken, you will receive a full refund for the damaged items.  Here is a testimonial from one of our customers on our packaging. Below is a video of how much care we take when packaging and shipping your order.
 

Delivery Destinations

At Italy Mask we ship all over the world, and airmail delivery is free of charge!
 

Delivery Times

Orders are usually dispatched on the next business day after we get your order, but urgent orders can be dispatched immediately on business days.

Delivery times for shipping vary by destination and if you are concerned about this, please contact us so we can advise you of a number of options you may choose from for your shipping method.  Usually, New Zealand orders will arrive in 2 - 4 working days and overseas orders will arrive at within 4-10 working days for our free shipping option.  An Express Courier service can be selected for an extra charge.
 

Delivery Costs

Remember that we provide free shipping world wide. To other destinations, the delivery costs are specific to your destination and the item you are ordering are calculated automatically when you check out.  You can evaluate this before you pay for your order. 

How we care for and package your online order

 
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Customer Service
Contact Us
​Ph: +649 834 0290 
INFO@ITALYMASK.COM