We offer a 100% "money back" warranty. If you are not happy with your product, send it back to us within 28 days of the date of purchase in the same condition it was sent to you and we will refund the purchase price in full or exchange the product.
We pride ourselves on outstanding customer service. Please contact us
for any assistance you may require. Our contact details are here
"I just wanted to send a HUGE thank you for the gorgeous mask. We received it on Tuesday of this past week (7 days after I ordered it). The mask was in perfect condition. Thank you for all the padding you put in there! My husband is very impressed with the craftsmanship and quality of the mask. Until my friends masquerade wedding, and after it, it will be hanging on the wall in our home office. I will definitely recommend you to anyone who is looking for a mask in the future...." (Amanda S, Raleigh, NC, USA)
"I received the mask and cannot wait to wear it at a Venetian Masked Ball on the new Cunard Queen Elizabeth... It is truly breathtakingly beautiful, thank you..."
And after the ball...
"I just had to tell you what a hit my mask was....." Oksana, New York City, USA.
"I just wanted to let you know I have received my mask order. I am absolutely in love with it.... I could not have asked for anything else, but just wanted to say thank you so much." Bonnie M., Commack, NY, USA
"The mask arrived, it is beautiful! Thank you for your great service." (J., Florida, USA)
"I have just received our masks and they are even more beautiful in person!! Thank you so very much for taking care of me, helping me sort out masks and getting them to me so quickly. I will be the envy of my party! It will be a pleasure to do business with you again around Halloween!!" Susan S, Lawton, OK, USA.