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Delivery and Shipping

Packaging

Through years of experience in packaging elaborate Venetian masks with delicate features, we pride ourselves on being able to ship items around the world for them to arrive in perfect condition.  Should the unthinkable happen and the goods arrive damaged or broken, you will receive a full refund for the damaged items.  Here is a testimonial from one of our customers on our packaging. Below is a video of how much care we take when packaging and shipping your order.

 

Delivery Destinations and Times

We are delighted to offer the services of DHL Express for all our international mask orders, and there is NO extra charge for this. Shipping within New Zealand is via Post Haste.

Delivery times worldwide are 2-3 business days from the date of shipment. Delivery within New Zealand also takes a maximum of 3 business days from the date of shipment. Orders are usually dispatched on the next business day after we get your order, but urgent orders can often be dispatched immediately on business days if this is requested..
 

Delivery Costs

There is no cost for packaging or shipment of your order. 

 

 

Customs Duties

Orders from Europe including the United Kingdom may be subject to VAT and or customs duties. These costs are not included in your payment to us and if they are payable you will be notified by customs in your country when your order arrives there.

 

How we care for and package your online order

 
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Customer Service
Contact Us
​Ph: 021 0404 834 (New Zealand only)
info@italymask.co.nz