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Warranty

Our WarrantyItaly Mask Guarantee

Should you not be completely satisfied with your purchase from Italy Mask, you may return the item(s) to us within 28 days of the date of purchase and if the item(s) are returned in a saleable condition, you will receive a refund of your purchase price in full.

We do understand that on line purchasing is not the same as looking and touching an item in a bricks and mortar store.  However we have many customers who report to us that when they have received one of our Venetian masks it is even more beautiful than they expected or were able to see from the photos on our site.  We do take care to render the colors as true as possible to the original and the large images (when you click on the photo for an item) should give you a very good view of the product. We strive to photograph all the masquerade masks ourselves, so you get an accurate depiction of the actual mask we are shipping.
 

 

Return Shipping

 If you are returning an item, please take good care of the packaging the mask.  You can arrange for the shipping with a courier or postal company of your choice.  If the item is damaged or broken while being return shipped, this is at your risk.  The items must be received by us in a condition to be re-sold.
 
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Customer Service
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​Ph: +649 834 0290 
INFO@ITALYMASK.COM